Shuang Hor Malaysia

Shuang Hor Enterprise (M) Sdn Bhd 198901007648(184951-D) AJL93423.

Address: No.54, Jalan Tago 2, Taman Perindustrian Tago, Sri Damansara, 52200 Kuala Lumpur, Malaysia.
Tel: (603) 6275 8818
Fax: (603) 6276 6822
Website: www.shuanghor.com.my
E-mail: service@shuanghor.com.my

About Us

Shuang Hor Enterprise (M) Sdn Bhd represents the regional expansion blue print of Shuang Hor Group going global. It is also the first overseas branch of Shuang Hor Group, which was incorporated in Malaysia on 16th August 1988. Surfing on the dynamic development of the network marketing industry in Malaysia, the Company has today ventured into a steady stage of progress.

In order to cope with its accelerated growth, Shuang Hor Malaysia officially commissioned the operations of its own office building, Wisma Shuang Hor on 15th October 2007. Located in Sri Damansara of the city capital Kuala Lumpur, the spacious and majestic new office building occupies a total built-up area of more than 50,000 square feet. Besides, it is also complete with a conference hall capable of accommodating an audience of up to 500, in addition to a good number of meeting rooms of various sizes and a multimedia room that cater to the varying needs of distributors. At the same time, it serves as the foundation on which Shuang Hor Malaysia is poised to develop as the regional headquarter of the Group for Southeast Asia.

The network marketing industry has been attached with much emphasis by the Malaysian Government, as evident from the implementation of the Direct Sales Act since 1993 to help mould a healthy ecology for the sustainable growth of the network marketing industry, in addition to elevating the positive image of bona fide business operators involved. Being one of the leading network marketing companies in the country, Shuang Hor Malaysia has been operating on the principle of honesty and integrity. Over and above its full compliance with relevant legislations, the Company has engaged itself incessantly in the research and development of quality products with the intention to seek greater benefits for all Malaysians.

By making Malaysia its regional stronghold to tap at the markets in Southeast Asia, Shuang Hor Malaysia has succeeded in opening up enormous market expansion opportunities for fellow distributors by extending its operations to Singapore, Indonesia and Myanmar in 2002, 2005 and 2011 respectively.

Distribution Centres

The Company has also set up distribution centres in Kuala Lumpur, Johor Bahru, Penang, Kuching and Kota Kinabalu to provide fellow distributors with the following services:
  • On-the-spot Purchase and Pick-up Services
  • Telegraphic Transfer Ordering
  • General Enquiries
  • Registration of Distributorship
  • Discussion area as an ideal place for distributors to share information and experience

Business Hours:
Every Monday to Friday, and the last Saturday of the month: 8.30am-4.30pm

Kuala Lumpur Distribution Centre

Address: No. 54, Jalan Tago 2, Taman Perindustrian Tago, Sri Damansara, 52200 Kuala Lumpur, Malaysia.
Tel: (603) 6275 8818
WhatsApp: 012-463 6641

Johor Bahru Distribution Centre

Address: NO 19-25, Jalan Utama 43, Taman Mutiara Rini, 81300 Skudai, Johor.
Tel: (607) 554 7668 / +6012-463 6642
WhatsApp: +6012-463 6642

Penang Distribution Centre

Address: No. 148, Tingkat 3, Jalan Hutton, 10050 Pulau Pinang, Malaysia.
Tel: (604) 226 4848 / +6012-463 6625
WhatsApp: +6012-463 6625

Kota Kinabalu Distribution Centre

Address: Lot B-G-7, B-G-8, B-G-9, & B-G-10, Ground Floor, Plaza Impian Inanam, Lorong Plaza Impian Inanam, 88400 Kota Kinabalu, Sabah, Malaysia.
Tel: +60-88 396 011 / +6012 463 6692
WhatsApp: +6012-463 6692

Kuching Distribution Centre

Address: Sublot 11, Royal Bay Commercial Centre, Jalan Buruh, 93450 Kuching, Sarawak, Malaysia.
Tel: +6082 552 470
WhatsApp: +6012-463 6001

Service Centre

Business Hours:
Miri: 08:00am - 11:30am (Monday, Wednesday & Friday), 09:00am ~ 1:00pm (Saturday)

Miri Service Center

Address: Lot 2122. 1st Floor, Block 4, MCLD Jalan Krokop Utama, Krokop 98000 Miri. Sarawak, Malaysia.
Tel: +016-851 9765 / +012-8771016
Center Co-ordinator: Ms. Lim Shin Lee

Ordering Methods


All Distributors of Shuang Hor are eligible to online order & order directly from the Company or Distribution Centres of Shuang Hor.

Online Ordering Methods


  1. Online Ordering Time:
    • Mondays to Sundays: 5:00am - 11:00pm
    • Last business day of the current month: 5:00am-12:00pm

    Website:
    www.shuanghor.com.my      www.shuanghor.com.sg      www.shuanghor.co.id     www.doublecrane.com.mm

    For the last business day of the current month in Malaysia, Singapore and Indonesia, the records of all online ordering transacted on this day after 12:00pm shall be automatically carried forward to the 1st day of the following month, and the PV generated shall also be automatically transferred to the following month.

  2. Mode of Payment:
    3. Only the distributor’s personal credit card (Visa / Master) is accepted.


  3. Eligibility:
    4. A distributor can order products online or even help his or her downline distributors to do so (including those registered under different countries), except for downline distributor(s) under his or her Vice Manager(s). Orders for distributorships registered under different countries have to be separated accordingly, and each order has to duly complete the payment before the next order placed under a different country.

  4. Product Price:
    5. The price of each product is to follow that of the respective country, while the payment is to be made in the local currency. The foreign currency exchange rate shall be based on the exchange rate of the bank that issued the credit card.

  5. Goods Delivery:
    1. Via Courier Service:
      • Malaysia: Goods delivery for orders that complete the payment by 12:30pm on the current day will be processed on the same working day. After 12:30pm, the order will be processed on the next working day.

      • Singapore: Goods delivery for orders that complete the payment by 11:30am on the current day will be processed on the same working day. After 11:30am, the order will be processed on the next working day.

      • Indonesia: Goods delivery for orders that complete the payment by 16:00 WIB (Western Indonesian Time) on the current day will be processed on the next working day. After 16:00 (Western Indonesian Time), the order will be processed on the next 2 working day.



    2. Via Pick-up at Counter:
      • The above cut-off time does not apply, and the goods will be ready for pick-up the next working day from 12:00noon onwards.

  6. Delivery Charges:
    7. Please refer to the tables below, with the proviso that online orderings transacted at different intervals of the current day shall not be lumped together for free delivery.

Other Ordering Methods


  1. On-the-spot Purchase (Every Monday to Friday and the last Saturday of the month): 8:30am-4:30pm
    Distributors can go directly to any distribution centre located in Kuala Lumpur, Johor Bahru, Penang or Kota Kinabalu to purchase and pick up the products from the sales counters either with cash, credit card (Visa/Master), or debit card.
  2. Telegraphic Transfer Ordering/Fax in Ordering: Every Monday to Friday
    Distributors can call Telegraphic Transfer Ordering Line at +6010- 468 0436 or WhatsApp to 010-468 0436 to place their orders.
    Modes of Payment:
    1. Through Bank counter (all banking charges will be borne by Shuang Hor Malaysia): 8:30am-3:30pm
      Please state Account Payee as: Shuang Hor Enterprise (M) Sdn. Bhd.
      • Public Bank Berhad Account Number: 3-9990647-36
        Please fill in your Distributor No. in "Reference No." column of the bank in slip. View Sample
      • Maybank Account Number: 5-14011-53677-6
        Please call us at +6010-468 0436 to provide the “Transaction Time” printed on your bank in slip. View Sample
    2. Through Internet banking (Bill Payment): 8:30am-3:30pm
      • Public Bank Berhad (all banking charges will be borne by Shuang Hor Malaysia)
        Internet Banking www.pbebank.com (pay via "Bill Payment" function)
        1. Go to "Payment/Recharge"- select "Bill payment" - select Payee Corporation (Shuang Hor Enterprise (M) Sdn. Bhd.) - Please fill in your Distributor No. in "Distributor file No." column.
      • Maybank (Banking charges RM0.50 per transaction)
        Internet Banking www.maybank2u.com.my (pay via "Bill Payment" function)
        1. Go to "Bill payment" - View all payees by category - select Direct Selling - select (Shuang Hor Enterprise (M) Sdn. Bhd.) - Please fill in your Distributor No. in "Bill account No." column.
      3. I & II: Transaction time before 3:30pm, your order will be processed on same day, after 3:30pm will be processed your order on next business day.
    3. Telegraphic Transfer Ordering payment via credit cards:
      • 8.30am -11.00am: Your orders will be processed on the same day
      • After 11.00am: Your orders will be processed on the next business day
      • For the first time user, please fill in the "Application Form for Use of Credit Card" and attach photocopies on both sides of your IC and credit card by fax or mail to the company for authorization purpose. You can place your order after the authorization has been done.
      • Once the authorization has been done, please fill in the "Order Form for Credit Card Payment" and "Order Form" and WhatsApp 010-468 0436 for each time ordering, and call our Telegraphic Transfer Ordering Line +6010-468 0436 to confirm your order before 11.00am to ensure your orders are well processed.

Delivery Charges:

Destinations For Orders Below Delivery Charges
West Malaysia RM500 RM10
East Malaysia RM500 RM10
＊ Per Payment

Important Notes for Receiving Goods:
  • Upon receipt of the payment and orders to confirm the transaction successfully, Shuang Hor shall deliver the products through courier service on the same day. The goods normally will reach the specified recipient within 3 working days.
    Goods ordered on the last business day and the last Saturday of the month will be assigned for courier the next working day.
  • Distributors are advised to inspect the content of goods ordered and check for the following conditions while taking delivery:-
    1. Defects on the packaging
    2. Goods not as ordered or shortage of the goods
    3. Error on distributor number or name printed on the Sales Invoice
    Any discrepancy on the above, please inform Shuang Hor at +603-2389 2973 within 3 working days from the date of receipt to request for replacement; failing which the delivery taken shall be considered accepted.
  • If goods ordered are not delivered on the third day of transaction made, or further inquiry on ordering and mode of payment, kindly call +603-2389 2973.