Ordering Methods

All Distributors of Shuang Hor are eligible to online order & order directly from the Company or Distribution Centres of Shuang Hor.

Ordering Methods


All Distributors of Shuang Hor are eligible to online order & order directly from the Company or Distribution Centres of Shuang Hor.

Online Ordering Methods


  1. Online Ordering Time:
    • Mondays to Sundays: 5:00am - 11:00pm
    • Last business day of the current month: 5:00am-4:00pm

    Website:
    www.shuanghor.com.my      www.shuanghor.com.sg      www.shuanghor.com.bn      www.shuanghor.co.id     www.doublecrane.com.mm

    For the last business day of the current month in Malaysia, Singapore, Brunei, and Indonesia, the records of all online ordering transacted on this day after 4:00pm shall be automatically carried forward to the 1st day of the following month, and the PV generated shall also be automatically transferred to the following month.

  2. Mode of Payment:
  3. Only the distributor’s personal credit card (Visa / Master) is accepted.
    Minimum Transaction Amount for Online Ordering using Credit Card is RM100.00/S$50.00/ B$50.00 and Rp250.000.

  4. Eligibility:
  5. A distributor can order products online or even help his or her downline distributors to do so (including those registered under different countries), except for downline distributor(s) under his or her Vice Manager(s). Orders for distributorships registered under different countries have to be separated accordingly, and each order has to duly complete the payment before the next order placed under a different country.

  6. Product Price:
  7. The price of each product is to follow that of the respective country, while the payment is to be made in the local currency. The foreign currency exchange rate shall be based on the exchange rate of the bank that issued the credit card.

  8. Goods Delivery:
    1. Via Courier Service:
      • Malaysia: Goods delivery for orders that complete the payment by 4:30pm on the current day will be processed on the same working day. After 4:30pm, the order will be processed on the next working day.

      • Singapore & Indonesia: Goods delivery for orders that complete the payment by 4:00pm on the current day will be processed on the same working day. After 4:00pm, the order will be processed on the next working day.

      *Courier Service not available in Brunei.

    2. Via Pick-up at Counter:
      • The above cut-off time does not apply, and the goods will be ready for pick-up the next working day from 12:00noon onwards.

  9. Delivery Charges:
  10. Please refer to the tables below, with the proviso that online orderings transacted at different intervals of the current day shall not be lumped together for free delivery.

Other Ordering Methods


  1. On-the-spot Purchase (Every Monday to Friday and the last Saturday of the month): 9:00am-5:00pm
    Distributors can go directly to any distribution centre located in Kuala Lumpur, Johor Bahru, or Penang to purchase and pick up the products from the sales counters either with cash, credit card (Visa/Master), or debit card.
  2. Telegraphic Transfer Ordering/Fax in Ordering: Every Monday to Friday
    Distributors can call Telegraphic Transfer Ordering Free Phone at 1-800-88-3002 or fax the order form to +60-3-6275 4932 to place their orders.
    Modes of Payment:
    1. Through Bank counter (all banking charges will be borne by Shuang Hor Malaysia): 9:00am-4:00pm
      Please state Account Payee as: Shuang Hor Enterprise (M) Sdn. Bhd.
      • Public Bank Berhad Account Number: 3-9990647-36
        Please fill in your Distributor No. in "Reference No." column of the bank in slip. View Sample
      • Maybank Account Number: 5-14011-53677-6
        Please call us at 1-800-88-3002 to provide the “Terminal Code” printed on your bank in slip. View Sample
    2. Through Internet banking (Bill Payment): 9:00am-4:00pm
      • Public Bank Berhad (all banking charges will be borne by Shuang Hor Malaysia)
        Internet Banking www.pbebank.com (pay via "Bill Payment" function)
        1. Go to "Payment/Recharge"- select "Bill payment" - select Payee Corporation (Shuang Hor Enterprise (M) Sdn. Bhd.) - Please fill in your Distributor No. in "Distributor file No." column.
      • Maybank (Banking charges RM0.50 per transaction)
        Internet Banking www.maybank2u.com.my (pay via "Bill Payment" function)
        1. Go to "Bill payment" - View all payees by category - select Direct Selling - select (Shuang Hor Enterprise (M) Sdn. Bhd.) - Please fill in your Distributor No. in "Bill account No." column.
    3. Telegraphic Transfer Ordering payment via credit cards:
      • 9.00am -11.00am: Your orders will be processed on the same day
      • After 11.00am: Your orders will be processed on the next business day
      • For the first time user, please fill in the "Application Form for Use of Credit Card" and attach photocopies on both sides of your IC and credit card by fax or mail to the company for authorization purpose. You can place your order after the authorization has been done.
      • Once the authorization has been done, please fill in the "Order Form for Credit Card Payment" and "Order Form" and fax to +603 6275 4932 for each time ordering, and call our Telegraphic Transfer Ordering Free Phone 1-800-88-3002 to confirm your order before 11.00am to ensure your orders are well processed.

Delivery Charges:

Destinations For Orders Below Delivery Charges
West Malaysia RM1500 RM15
East Malaysia RM1600 RM50
* For orders below the “Specified Amounts for Free Delivery” as mentioned above, distributors can pool their orders together and appoint one of them as the official recipient.

Important Notes for Receiving Goods:
  • Upon receipt of the payment and orders to confirm the transaction successfully, Shuang Hor shall deliver the products through courier service on the same day. The goods normally will reach the specified recipient within 2 working days.
  • Distributors are advised to inspect the content of goods ordered and check for the following conditions while taking delivery:-
    1. Defects on the packaging
    2. Goods not as ordered or shortage of the goods
    3. Error on distributor number or name printed on the Sales Invoice
    Any discrepancy on the above, please inform Shuang Hor Customer Service at 1-800-88-3203 within 3 working days from the date of receipt to request for replacement; failing which the delivery taken shall be considered accepted.
  • If goods ordered are not delivered on the third day of transaction made, or further inquiry on ordering and mode of payment, kindly call 1-800-88-3203.

Ordering Methods


All Distributors of Shuang Hor are eligible to online order & order directly from the Company or Distribution Centres of Shuang Hor.

Online Ordering Methods


  1. Online Ordering Time:
    • Mondays to Sundays: 5:00am - 11:00pm
    • Last business day of the current month: 5:00am-4:00pm

    Website:
    www.shuanghor.com.my      www.shuanghor.com.sg      www.shuanghor.com.bn      www.shuanghor.co.id     www.doublecrane.com.mm

    For the last business day of the current month in Malaysia, Singapore, Brunei, and Indonesia, the records of all online ordering transacted on this day after 4:00pm shall be automatically carried forward to the 1st day of the following month, and the PV generated shall also be automatically transferred to the following month.

  2. Mode of Payment:
  3. Only the distributor’s personal credit card (Visa / Master) is accepted.
    Minimum Transaction Amount for Online Ordering using Credit Card is RM100.00/S$50.00/ B$50.00 and Rp250.000.

  4. Eligibility:
  5. A distributor can order products online or even help his or her downline distributors to do so (including those registered under different countries), except for downline distributor(s) under his or her Vice Manager(s). Orders for distributorships registered under different countries have to be separated accordingly, and each order has to duly complete the payment before the next order placed under a different country.

  6. Product Price:
  7. The price of each product is to follow that of the respective country, while the payment is to be made in the local currency. The foreign currency exchange rate shall be based on the exchange rate of the bank that issued the credit card.

  8. Goods Delivery:
    1. Via Courier Service:
      • Malaysia: Goods delivery for orders that complete the payment by 4:30pm on the current day will be processed on the same working day. After 4:30pm, the order will be processed on the next working day.

      • Singapore & Indonesia: Goods delivery for orders that complete the payment by 4:00pm on the current day will be processed on the same working day. After 4:00pm, the order will be processed on the next working day.

      *Courier Service not available in Brunei.

    2. Via Pick-up at Counter:
      • The above cut-off time does not apply, and the goods will be ready for pick-up the next working day from 12:00noon onwards.

  9. Delivery Charges:
  10. Please refer to the tables below, with the proviso that online orderings transacted at different intervals of the current day shall not be lumped together for free delivery.

Other Ordering Methods


All Distributors of Shuang Hor are eligible to order directly from the Company of Shuang Hor.

  • On-the-spot Purchase (Every Monday to Friday, and the last Saturday of the month): 10:00am-7:00pm
    Distributors can go to Shuang Hor Singapore to purchase and pick up the products from the sales counters either with cash, Nets Card, or credit cards (Visa/Master).
  • Telegraphic Transfer Ordering:
    • (Every Monday to Friday and the last Saturday of the month):10:00am-4:00pm

Modes of Payment

  1. Distributors can call the Telegraphic Transfer Ordering Free Phone at 1-800-846 8067 to place their orders. They may transfer their payment to the following Shuang Hor account (all banking charges will be borne by Shuang Hor Singapore). Please state Account Payee as: Shuang Hor (Singapore) Pte Ltd
  2. OCBC Bank Account Number: 501-575500-001

Delivery Charges

  1. For destinations in Singapore, distributors shall pay a delivery charge of S$10 for orders below S$800.00.
*For orders below the “Specified Amount for Free Delivery” as mentioned above, distributors may pool their orders together and appoint one of them as the official recipient.

Important Notes for Receiving Goods

  • Upon confirmation of the payment and the orders, Shuang Hor shall proceed to deliver the products through courier service on the same day. The goods normally will reach the specified recipient within 1-2 working days.
  • Goods ordered on the last business day and the last Saturday of the month will be assigned for courier service the next working day.
  • Distributors are advised to inspect the content of goods ordered and check for the following conditions while taking delivery:
    • Defects on the packaging
    • Goods not as ordered or shortage of the goods
    • Error on distributor number or name pritned on the Sales Invoice
    For any discrepancy on the above, please inform Shuang Hor Customer Service at 1-800-846-8107 within 3 working days from the date of receipt to request for replacement; failing which the delivery taken shall be considered accepted.
  • If goods ordered are not delivered on the third day of transaction made, kindly call 1-800-846-8107.

Ordering Methods


All Distributors of Shuang Hor are eligible to online order & order directly from the Company or Distribution Centres of Shuang Hor.

Online Ordering Methods


  1. Online Ordering Time:
    • Mondays to Sundays: 5:00am - 11:00pm
    • Last business day of the current month: 5:00am-4:00pm

    Website:
    www.shuanghor.com.my      www.shuanghor.com.sg      www.shuanghor.com.bn      www.shuanghor.co.id     www.doublecrane.com.mm

    For the last business day of the current month in Malaysia, Singapore, Brunei, and Indonesia, the records of all online ordering transacted on this day after 4:00pm shall be automatically carried forward to the 1st day of the following month, and the PV generated shall also be automatically transferred to the following month.

  2. Mode of Payment:
  3. Only the distributor’s personal credit card (Visa / Master) is accepted.
    Minimum Transaction Amount for Online Ordering using Credit Card is RM100.00/S$50.00/ B$50.00 and Rp250.000.

  4. Eligibility:
  5. A distributor can order products online or even help his or her downline distributors to do so (including those registered under different countries), except for downline distributor(s) under his or her Vice Manager(s). Orders for distributorships registered under different countries have to be separated accordingly, and each order has to duly complete the payment before the next order placed under a different country.

  6. Product Price:
  7. The price of each product is to follow that of the respective country, while the payment is to be made in the local currency. The foreign currency exchange rate shall be based on the exchange rate of the bank that issued the credit card.

  8. Goods Delivery:
    1. Via Courier Service:
      • Malaysia: Goods delivery for orders that complete the payment by 4:30pm on the current day will be processed on the same working day. After 4:30pm, the order will be processed on the next working day.

      • Singapore & Indonesia: Goods delivery for orders that complete the payment by 4:00pm on the current day will be processed on the same working day. After 4:00pm, the order will be processed on the next working day.

      *Courier Service not available in Brunei.

    2. Via Pick-up at Counter:
      • The above cut-off time does not apply, and the goods will be ready for pick-up the next working day from 12:00noon onwards.

  9. Delivery Charges:
  10. Please refer to the tables below, with the proviso that online orderings transacted at different intervals of the current day shall not be lumped together for free delivery.

Other Ordering Methods


  • On-the-spot Purchase (Every Monday to Friday, and the last Saturday of the month): 10:00am-6:00pm
    Distributors can visit Shuang Hor Brunei to purchase and pick up the products from the sales counters either with cash, debit card or credit card (Visa/Master).

Ordering Methods


All Distributors of Shuang Hor are eligible to online order & order directly from the Company or Distribution Centres of Shuang Hor.

Online Ordering Methods


  1. Online Ordering Time:
    • Mondays to Sundays: 5:00am - 11:00pm
    • Last business day of the current month: 5:00am-4:00pm

    Website:
    www.shuanghor.com.my      www.shuanghor.com.sg      www.shuanghor.com.bn      www.shuanghor.co.id     www.doublecrane.com.mm

    For the last business day of the current month in Malaysia, Singapore, Brunei, and Indonesia, the records of all online ordering transacted on this day after 4:00pm shall be automatically carried forward to the 1st day of the following month, and the PV generated shall also be automatically transferred to the following month.

  2. Mode of Payment:
  3. Only the distributor’s personal credit card (Visa / Master) is accepted.
    Minimum Transaction Amount for Online Ordering using Credit Card is RM100.00/S$50.00/ B$50.00 and Rp250.000.

  4. Eligibility:
  5. A distributor can order products online or even help his or her downline distributors to do so (including those registered under different countries), except for downline distributor(s) under his or her Vice Manager(s). Orders for distributorships registered under different countries have to be separated accordingly, and each order has to duly complete the payment before the next order placed under a different country.

  6. Product Price:
  7. The price of each product is to follow that of the respective country, while the payment is to be made in the local currency. The foreign currency exchange rate shall be based on the exchange rate of the bank that issued the credit card.

  8. Goods Delivery:
    1. Via Courier Service:
      • Malaysia: Goods delivery for orders that complete the payment by 4:30pm on the current day will be processed on the same working day. After 4:30pm, the order will be processed on the next working day.

      • Singapore & Indonesia: Goods delivery for orders that complete the payment by 4:00pm on the current day will be processed on the same working day. After 4:00pm, the order will be processed on the next working day.

      *Courier Service not available in Brunei.

    2. Via Pick-up at Counter:
      • The above cut-off time does not apply, and the goods will be ready for pick-up the next working day from 12:00noon onwards.

  9. Delivery Charges:
  10. Please refer to the tables below, with the proviso that online orderings transacted at different intervals of the current day shall not be lumped together for free delivery.

Other Ordering Methods


  1. On-the-spot Purchase: Distributors can go directly to any Distribution Centre located in Jakarta, Medan, Batam Island and Surabaya, or Service Centres at Tanjung Pinang, Tanjung Balai, Pontianak, Palembang, Pekanbaru and Makassar to purchase and pick up the goods from the sales counters either with cash, debit card or credit card (Visa/Master).
    Distribution Centres Business Hours (Monday to Friday and the last Saturday of the month)
    Jakarta, Medan, Batam Island, and Surabaya: 9:00am-5:00pm
    Service Centre Business Hours (Monday to Saturday)
    Tanjung Balai, Tanjung Pinang, Pontianak, Palembang, Pekanbaru and Makassar: 10:00am-3:00pm
  2. Telegraphic Transfer Ordering: (Every Monday to Friday): 9:30am-4:00pm
    Available for Jakarta Distribution Centre only. Distributors can dial +62-21-6586 5678 to place their orders. They may remit payment into to the following Shuang Hor bank accounts.
    Please state Account Payee as:
    PT. Shuang Hor Indonesia
    • Bank Central Asia Account Number: 8770178798
    1. For Telegraphic Transfer Ordering completed on or before 4:00pm, the order will be processed and couriered on the same day.
    2. For Telegraphic Transfer Ordering completed after 4:00pm, the order will be processed and couriered on the next day.
  3. Delivery Charges:
    • If the ordering amount is Rp 1.000.000 or above and the goods are for the same destination, the delivery charge will be waived.
    • If the ordering amount is less than Rp 1.000.000, delivery charges will be imposed as shown in the table below:
      From Jakarta to Delivery Charges (Rp)
      Western Region 10.000
      Central Region 15.000
      Eastern Region 30.000
    • *For order amount below Rp1.000.000, distributors can pool their orders together and appoint one of them as the offcial recipient.

Important Notes for receiving Goods:

  1. Upon confirmation of the payment and the orders, Shuang Hor shall proceed to deliver the goods through courier service. The delivery shall take 1 working day within Jabodetabek district (including Jakarta, Bogor, Depok, Tangerang, and Bekasi), or 3-10 working days outside Jabodetabek district.
  2. Distributors are advised to inspect the content of goods ordered and check for the following conditions while taking delivery:-
    1. Defects on the packaging
    2. Goods not as ordered or shortage of the goods
    3. Error on distributor number or name printed on the Sales Invoice
    For any discrepancy on the above, please inform Shuang Hor Customer Service at +62-21-6586 5678 within 3 working days from the date of receipt to request for replacement; failing which the delivery taken shall be considered accepted.

Ordering method

All Distributors of Double Crane are eligible to online order & order directly from the Company or Distribution Centre of Double Crane.
  • On-the-spot Purchase: (Every Monday to Friday and the last Saturday of the month): 9:00am-5:00pm
    Distributors can go directly to Yangon office or Mandalay Distribution Centre to purchase and pick up the products from the sales counter with cash.